Return & Refund Policy

Last updated: August 2026

30-Day Return Window

We want you to love what you ordered. If something isn't right, you may return eligible items within 30 days of the delivery date for a refund to your original payment method.

Eligibility

To be eligible for a return, items must be unworn, unwashed, and in their original condition with any original tags or hygiene liners still attached. For hygiene reasons, this is especially important for bras, panties, and swimwear.

Non-Returnable Items

• Items marked "Final Sale" at the time of purchase
• Panties, briefs, and swim bottoms with the hygiene liner removed
• Gift cards
• Items damaged from normal wear or improper care after delivery

How to Initiate a Return

1. Email help@somapperal.us with your order code and the reason for your return.
2. We will send you a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.
3. Pack the item(s) securely in the original or similar packaging and write the RMA number on the outside of the box.
4. Ship the package to the return address provided in your RMA confirmation email.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a defective product. We recommend using a trackable shipping method, as Soma is not responsible for packages lost in transit back to us.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 2 business days of inspection, and typically appear on your statement within 5–10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return was due to our error.

Exchanges

Need a different size or color? The fastest way to exchange an item is to return the original for a refund and place a new order for the item you'd like instead. This ensures you receive your new size without waiting for the return to process first.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, contact us at help@somapperal.us within 7 days of delivery with your order code and a photo of the issue. We will send a replacement or issue a full refund, including shipping costs, at no charge to you.